In March of 1995, Ann Braun (daughter of Lutz & Pam) joined the company. This was originally intended to be a temporary arrangement, but it didn’t turn out that way. Ann began by helping in the office answering the phone and processing invoices. Her responsibilities grew to include payroll, accounts payable and accounts receivable. At the same time, she began to work in sales for the company. She brought in new product lines to diversify the business and add to the customer base. Sales grew dramatically. As the business grew, more employees came in and assumed some of Ann’s responsibilities so that she could focus more on sales and administration. By the end of 2002, the succession plan was clearly in place. Lutz Braun retired and Ann took over as of January 1st, 2003. In early 2004, ESS established a second office in Memphis Tennessee.