At E.S.S., we repair all makes and models of Drive-thru communications equipment. We are also an authorized service provider & repair depot for Fast Track drive-thru timing systems.
If you would like to ship us something for repair, it is necessary to enclose a note in the box with your name, address, phone number and an explanation of the problem. Also, be sure to keep a record of your shipping information (so that it can be tracked if necessary) and be sure to insure your package.
Do you need your headsets repaired? Complete our online form to get your headsets picked up by UPS and sent to our repair shop. (An email confirmation will be sent that we received your request.) Click the following link to begin the Request Form.
Note: If you need a loaner headset please be sure to state that information on the form. Limit Only 2 per customer and Pending availability.
We do offer monthly service plans if you would like that option (no contract required), but it is also perfectly okay to pay as you go. The majority of our customers do that, and we are all about doing whatever makes our customers happiest.
E.S.S. also offers advanced replacements of defective equipment to help you get working equipment to your store more quickly. No other repair company has an advance replacement program as affordable and reasonable as ours. Please contact us for details.
If you are in the Davidson County or Central Tennessee area, you are welcome to come by our office. We can often fix items while customers wait. If you have any questions, please do not hesitate to call us (615) 340-9033 or email us at customersupport@essnashville.com.