By the end of 2002, the succession plan was clearly in place. Lutz Braun retired and Ann took over as of January 1st, 2003. In early 2004, ESS established a second office in Memphis Tennessee.
In more recent years, ESS has grown into a company with customers from coast to coast and many large chain accounts. The company is considered to a leader in the drive-thru communications and background music industry. In the field of drive-thru communications, ESS is particularly respected and has built a large ship-in repair business that continues to expand as new customers discover and enjoy the benefits of the high levels of customer service the company provides. ESS sells and rents two-way radios to businesses of all kinds, and the same high level of customer service is provided to those customers as well.